$12M+ in Recoverable Capacity: How Baptist Health Arkansas Reframed ED Boarding as a System-Wide Flow Challenge

Oct. 15, 2026 at 12:00 pm CT

$12M+ in Recoverable Capacity: How Baptist Health Arkansas Reframed ED Boarding as a System-Wide Flow Challenge

Greg Brown, Associate System VP of Patient Command Center/Healthline at Baptist Health Arkansas, will share how the organization used AI-driven predictive insights and standardized workflows to tackle ED boarding, transfer friction and delayed discharges. Results include a 6% increase in admissions, 34% reduction in GMLOS variance, 25% reduction in opportunity days, 40% reduction in discharge processing time, 35% reduction in ED boarding and 74% reduction in diversion. Attendees will learn practical strategies to align teams, improve throughput and build a more efficient capacity management approach.

Learning Outcomes:

• How Baptist Health Arkansas used AI-driven insights to identify capacity barriers earlier and support faster, better operational decisions 
• The leadership and workflow strategies that aligned executives, operators and frontline teams around a shared patient flow model 
• Real-world tactics for improving discharge speed, ED throughput, transfer performance and inpatient capacity

About the Presenter

Greg Brown, Associate System VP of Patient Command Center/ Healthline, Baptist Health Arkansas

Greg Brown is the Associate System Vice President at Baptist Health Arkansas, overseeing patient access and system throughput initiatives. With over 32 years at Baptist, he has held roles from Flight Paramedic to Professional Development before stepping into system leadership.

Previously, he spent 10 years at the Arkansas Department of Health, serving as Director of multiple statewide programs, including Trauma, Stroke, STEMI Systems of Care and Emergency Medical Services. He also led the state's COVID-19 response as Incident Commander and helped establish Arkansas’ regionalized stroke and trauma care system.

A strategic and results-driven leader, Brown excels in operational efficiency, team building and crisis management. He is committed to continuous improvement, innovative problem-solving and delivering high-quality patient care.